Cancellation Policy

Legal • June 19, 2022

Renter cancellation

Renters may cancel their trip through our site or mobile app or through a call to our sales contact centre line 0714877948, and the cancellation is effective immediately. Whether the Renter received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Renter cancels the trip, the length of the trip, and the trip type.


At Riderentals Kenya, we understand that plans may change. To ensure fairness and efficient scheduling, our cancellation policy is as follows:


Cancellation by the Customer


If a customer cancels a confirmed booking at any time before the rental start date, a cancellation fee equal to two (2) days of the booking rate or the commitment fee paid (whichever is lower) will be charged. This fee is non-refundable and will be deducted from any deposit or prepayment made.



Cancellation Policy for on-going Trips

 If the renter chooses to cancel their booking before the agreed rental period ends, no refunds will be issued for any unused rental time. All rental fees paid at the time of booking are non-refundable.


Trip modifications

If a Renter requests a trip modification and the Owner accepts, that modification does not reset the free cancellation period for the trip. It remains tied to the original booking time. If a owner requests a trip modification and the renter accepts, that modification does not reset the free cancellation period for the trip. It remains tied to the original booking time.


Cancellation for cleaning/disinfection concerns

Renters may cancel free of charge and receive a full refund if, upon inspecting the vehicle at trip start, they have concerns that it has not been cleaned and disinfected. Renters are only eligible for a full refund if they:


  • Do not accept the vehicle,
  • Do not check in for the trip,
  • And immediately contact Customer Support to report the issue. 


Cancellation Policy During Delivery for Car Rentals

In the event that the renter decides to cancel a booking after the vehicle has been dispatched or delivered—whether due to a change of mind, preference for a different vehicle, or other insubstantial reasons—Ride Rentals reserves the right to apply the reservation fees towards any incidental costs incurred as a result of this cancellation. The renter acknowledges that such charges are necessary to mitigate losses associated with the booking cancellation. This policy ensures that both parties are protected and facilitates a clear understanding of the implications of canceling a rental agreement once the vehicle has been dispatched or delivered.


Renter no-show

If a Renter fails to cancel and doesn't show up for the trip within 30 minutes of the trip's scheduled start time, it's a Renter no-show. If a Renter has booked a trip and paid in advance, has not canceled their trip, and does not show up for 12 hours after the trip’s scheduled start time, it’s a Renter no-show. A Renter who shows up to a trip with no license, with an invalid license, or who sends their additional driver in their place is also a Renter no-show. Ride or the Owner will cancel Renter no-show trips, and we’ll issue the Renter no refund if the trip is less than 3 days. 


Exceptions

Exceptions to the Renter refund amounts for cancellations outside the free period and for no-shows may apply in the event of a flight delay, flight cancellation, lost baggage issue, safety issues tied to vehicle cleanliness, or other extenuating circumstances.


Early returns

There are no credits/refunds issued for early returns except when the Renter has submitted a trip modification request to shorten their trip and Ride has accepted through the Ride website or app or Call at least 3 days before their end of trip.


Renter trips canceled by Owner and Owner no-shows

If a Owner cancels a Renter’s trip or is a no-show — that is, hasn't canceled and doesn’t show up within 30 minutes of the scheduled trip start — Ride will refund the Renter in full. Funds from the canceled or no-show trip will be available for 24 hours after the cancellation so a Renter can rebook their trip. Customer Support is available to help Renters rebook through our sales contact centre number 0714877948 .If the funds remain unused after 24 hours, we'll automatically issue a full refund. Renters who don't want to rebook and don't want to wait 24 hours for Ride to issue a refund can initiate their refund as per the instructions in the cancellation email.


Trips canceled by Ride

In some cases, Ride’s trust and safety team will cancel a Renter’s booked trip. If that were to happen, Ride will contact the Renter and Owner, and issue the Renter a full refund. In these instances, Customer Support is available to help Renters rebook through our sales contact centre number 0714877948.


Owner cancellation

If a Owner wants to cancel a booked trip, we encourage them to notify the Renter via Ride messaging as soon as possible. Then they must process the cancellation through the Ride website or app. The cancellation is effective immediately, and the Renter receives a complete refund. Owners will be subject to a Kes 2,000 fee if they cancel a trip less than 24 hours before the start of the trip. If they cancel more than 24 hours before the start of the trip, the fee is Kes 1500. After each canceled trip, Owners receive an automated review on their vehicle listing. It mentions the cancellation and how far in advance they canceled the trip. We waive the Owner fee and review if the Renter rebooks a new trip with the same Owner within 24 hours of the cancellation. Owners who repeatedly cancel trips may be subject to additional penalties, including removal from the marketplace.


By Bike it or Hike it July 8, 2026
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By Bike it or Hike it July 8, 2026
For many Kenyan cyclists, the dream ride has always been climbing the escarpment around Limuru, conquering the hills of Kijabe, exploring the forests of Eburru, or descending into the Great Rift Valley. What many don't realize is that these incredible rides have now been connected into one of the world's most spectacular bikepacking routes—the Kenya Bike Odyssey . Recognized internationally by Bikepacking.com, the Kenya Bike Odyssey has put Kenya firmly on the global bikepacking map. But this isn't just a route for overseas adventurers—it's an invitation for Kenyan cyclists to rediscover their own country from the saddle. Imagine spending your weekends riding through tea plantations in Limuru, camping beside Lake Naivasha, climbing the dramatic Menengai escarpment, exploring the forests around Eburru, traversing the plains of Laikipia, and finishing beneath the magnificent backdrop of Mount Kenya. You don't need to fly to Europe or South Africa for an epic bikepacking adventure. It's already here. What is Bikepacking? Bikepacking is the perfect blend of: Mountain biking Gravel riding Adventure travel Camping Self-supported touring Instead of riding a few hours and returning home, you carry lightweight camping equipment on your bicycle and spend several days exploring places that most motorists never experience. Unlike road cycling, bikepacking takes you onto gravel roads, forest tracks, wildlife conservancies, and remote villages where every day feels like an expedition. The Kenya Bike Odyssey The internationally published Kenya Bike Odyssey is Kenya's first long-distance bikepacking route. The adventure covers: 1,024 kilometres Around 18 riding days Approximately 80% off-road riding Over 14,000 metres of climbing A difficulty rating of 7/10 The route begins in Nairobi and winds through some of Kenya's most spectacular landscapes before finishing in Nanyuki, with easy transport links back to the capital. Kenya Was Made for Bikepacking Most Kenyans know individual cycling destinations. Very few have experienced how beautifully they connect together. The route includes: Limuru tea farms Kijabe escarpment Kedong Ranch Mount Longonot views Lake Naivasha Lake Elementaita Menengai Crater Eburru Forest Lake Bogoria Kerio Valley Laikipia Plateau Nanyuki Every day feels completely different. One morning you're riding through cool forests. The afternoon you're crossing open savannah. The next day you're climbing volcanic mountains. Then suddenly you're camping beside one of Kenya's Great Lakes. Few countries offer this level of diversity in a single cycling journey. Wildlife Like Nowhere Else One of the biggest attractions of the Kenya Bike Odyssey is that you're not viewing wildlife from inside a safari van. You're riding alongside it. Depending on the section, cyclists commonly encounter: Zebras Giraffes Warthogs Antelopes Ostriches Baboons Monkeys Certain conservancy sections even provide opportunities to ride through landscapes where elephants may be present under managed access arrangements. Riders must follow local guidance and permission requirements. Why Kenyan Cyclists Should Try Bikepacking Many cycling clubs already organize weekend rides of 50–120 km. Bikepacking simply extends that experience. Instead of turning around at your destination, you: Camp overnight. Explore new trails. Meet local communities. Wake up to another day of riding. It's an entirely different way to experience Kenya. Start Small You don't need to complete all 1,024 km. Many Kenyan riders begin with: Nairobi → Limuru Perfect introduction to climbing. Nairobi → Lake Naivasha An excellent overnight adventure. Limuru → Kijabe → Naivasha Ideal for weekend bikepacking. Naivasha → Eburru Forest Fantastic forest riding. Menengai Crater Loop Perfect for mountain bike enthusiasts. Build confidence over several weekends before attempting longer expeditions. The Right Bike Makes All the Difference The Kenya Bike Odyssey is not a typical road ride. The route includes: Rocky climbs Gravel roads Forest trails Rough descents Sandy sections Because of this, the route creators strongly recommend a mountain bike—ideally a hardtail with wide tyres. Rigid mountain bikes also work well, while gravel bikes are possible but significantly less comfortable on rough terrain. Don't Own a Bikepacking Bike? That's no reason to miss out. Rent from Riderentals If you want a professionally maintained mountain bike for your next adventure, www.riderentals.co is an excellent option. Whether you're planning: Weekend bikepacking Multi-day expeditions Cycling holidays Club rides Group adventures Riderentals makes it easy to hire quality bikes without the cost of ownership. They can also help with vehicle logistics for riders, support crews, or transporting bikes to the start or finish of your route. Get Your Bikepacking Gear at Sportshouse No bikepacking trip is complete without the right equipment. www.sportshouse.co.ke stocks many of the essentials every rider needs, including: Helmets Cycling gloves Multi-tools Pumps Spare tubes Hydration bottles Bike lights Cycling apparel Repair kits Cycling accessories Preparing your bike before a multi-day ride greatly reduces the chances of mechanical problems. Essential Bikepacking Checklist Before leaving Nairobi, ensure you have: Mountain bike Helmet Frame bag Saddle bag Handlebar bag Sleeping bag Tent Sleeping mat Multi-tool Mini pump Spare tube Chain lube Water bottles Water filter First aid kit Rain jacket Power bank Front and rear lights A well-prepared rider enjoys the adventure far more than one constantly dealing with avoidable equipment failures. Best Time to Ride The Kenya Bike Odyssey can be ridden year-round, but the dry seasons generally provide the best conditions: January to February June to October During the long rains, many dirt roads become muddy and more difficult to ride. A Growing Kenyan Cycling Community Cycling in Kenya has changed dramatically over the past decade. Weekend rides are now common around: Nairobi Kiambu Limuru Ruiru Naivasha Nanyuki Eldoret Nakuru Bikepacking is the natural next step. It combines endurance, adventure, camping, photography, and exploration into one unforgettable experience. Recent ride reports from cyclists who completed the Kenya Bike Odyssey consistently highlight the incredible scenery, welcoming communities, wildlife encounters, and recommend allowing extra time to enjoy campsites and side activities rather than rushing through the route. Final Thoughts Kenya is no longer just one of the world's greatest safari destinations. It is becoming one of Africa's premier bikepacking destinations. The Kenya Bike Odyssey proves that our country offers world-class gravel riding, mountain scenery, wildlife, forests, lakes, and welcoming communities—all connected by an unforgettable route. If you've been thinking about your first bikepacking adventure, now is the perfect time. Hire a quality mountain bike from www.riderentals.co , stock up on reliable cycling gear at www.sportshouse.co.ke , gather a few riding friends, and discover Kenya one pedal stroke at a time. Your next great adventure isn't overseas. It's waiting just beyond Nairobi.
By Bike it or Hike it July 8, 2026
Every Ride is an adventure