Riderentals – Frequently Asked Questions (FAQ)
🧍 For Renters / Clients
1. What is Riderentals?
Riderentals.co is a trusted online platform that connects you with verified car owners and rental firms across Kenya for self-drive and chauffeured car hire services.
2. How do I book a car?
Visit www.riderentals.co, browse available cars by location, select your preferred vehicle, and fill in the booking form. Our dispatch team will confirm availability and finalize the booking.
3. Is there a minimum rental period?
Yes. Most of our cars have a 2-day minimum rental policy, though 1-day rentals are available at a convenience fee to cover delivery, pick-up, and logistics.
4. Can I rent a car for one day?
Yes, but note that a Ksh 1,500 convenience surcharge may apply. We also recommend self pick-up/drop-off for 1-day bookings.
5. How much does it cost to rent a car?
Pricing depends on the type of car, duration, and location. We offer transparent rates with no hidden fees. Chauffeured cars and long-term rentals may have discounted rates.
6. Why do prices seem higher than booking directly?
We match owner rates while offering added support, car verification, customer service, and refund assurance—services not provided by individual brokers or direct contacts.
7. Is fuel included in the rental fee?
No. All cars are rented on a self-fuel basis. You are expected to return the car with the same fuel level as at pickup.
8. What documents do I need to rent a car?
You’ll need:
- A valid national ID or passport
- A valid driver’s license (for self-drive)
- A completed booking form and payment confirmation
9. Is a deposit required?
Yes. A security deposit is required for most self-drive rentals. This is refundable upon safe return of the car in its original condition.
10. Do you offer airport or SGR pickup/drop-off?
Yes! We can arrange airport or train station deliveries and pickups. Extra logistics charges may apply.
11. What happens if I return the car late?
Late returns may attract additional charges, calculated on an hourly basis. Always communicate any delays in advance.
12. What if I get into an accident or the car breaks down?
Our support team is available to assist you. Emergency contacts are shared during handover. Comprehensive insurance typically covers major damages, but terms may vary by car.
13. Can I cancel my booking?
Yes, but cancellation terms vary. We recommend giving at least 24 hours’ notice to avoid penalties. Some last-minute cancellations may be non-refundable.
🚗 For Car Owners / Rental Firms
1. How do I list my car on Riderentals.co?
Visit www.riderentals.co and fill out the car owner listing form or contact our onboarding team. We’ll guide you through the vetting process.
2. What types of cars can I list?
We accept saloons, SUVs, vans, luxury cars, and executive shuttles. All vehicles must be in excellent mechanical condition, clean, and well-maintained.
3. Who sets the rental price?
You set your own price. Riderentals.co may advise on competitive pricing, but the final decision is yours.
4. How do I get paid?
Payments are made directly to your account after each completed booking, less a small platform service fee.
5. Can I reject a booking?
Yes. You have full control over which bookings you accept, though consistent rejections may affect your profile visibility.
6. What if a renter damages my car?
All bookings require a security deposit from the client. For major issues, our support team helps you process insurance or resolve disputes fairly.
7. Can I rent out my car with a driver only?
Absolutely. You can list your vehicle as chauffeured only, especially for high-end or sensitive units.
8. Is there a minimum number of days per booking I can enforce?
Yes. Most owners prefer 2-day minimums. You can set your availability and minimums during onboarding.
🏢 For Corporate Partners, Hotels, Airbnbs
1. Do you offer corporate car hire solutions?
Yes! We offer tailored solutions for conferences, events, long-term leasing, and VIP transport. Contact us at 0714877948 for a proposal.
2. Can our hotel/Airbnb refer guests to you?
Yes. We have a referral partnership program for accommodation providers. You earn commission for every successful booking.
3. Do you provide branding for corporate fleets or campaigns?
Yes. We can customize car rental solutions for branded activations, staff mobility, or VIP shuttle programs.
💬 General Questions
1. Where is Riderentals.co available?
We are active in Nairobi, Mombasa, Kisumu, and all major transport hubs including airports and SGR stations.
2. Is Riderentals.co a car rental company?
Not exactly. We’re a platform that connects clients with vetted car owners and rental firms—offering convenience, transparency, and support.
3. How do I contact Riderentals.co?
📞
Call or WhatsApp: 0714877948
🌐
Website:
www.riderentals.co
📧
Email: [Your email here]
📍 Booking & Dispatch Office – Nairobi
