Riderentals – Frequently Asked Questions (FAQ)

Ride Customer Success team • May 8, 2025

🧍 For Renters / Clients

1. What is Riderentals?

Riderentals.co is a trusted online platform that connects you with verified car owners and rental firms across Kenya for self-drive and chauffeured car hire services.

2. How do I book a car?

Visit www.riderentals.co, browse available cars by location, select your preferred vehicle, and fill in the booking form. Our dispatch team will confirm availability and finalize the booking.

3. Is there a minimum rental period?

Yes. Most of our cars have a 2-day minimum rental policy, though 1-day rentals are available at a convenience fee to cover delivery, pick-up, and logistics.

4. Can I rent a car for one day?

Yes, but note that a Ksh 1,500 convenience surcharge may apply. We also recommend self pick-up/drop-off for 1-day bookings.

5. How much does it cost to rent a car?

Pricing depends on the type of car, duration, and location. We offer transparent rates with no hidden fees. Chauffeured cars and long-term rentals may have discounted rates.

6. Why do prices seem higher than booking directly?

We match owner rates while offering added support, car verification, customer service, and refund assurance—services not provided by individual brokers or direct contacts.

7. Is fuel included in the rental fee?

No. All cars are rented on a self-fuel basis. You are expected to return the car with the same fuel level as at pickup.

8. What documents do I need to rent a car?

You’ll need:

  • A valid national ID or passport
  • A valid driver’s license (for self-drive)
  • A completed booking form and payment confirmation

9. Is a deposit required?

Yes. A security deposit is required for most self-drive rentals. This is refundable upon safe return of the car in its original condition.

10. Do you offer airport or SGR pickup/drop-off?

Yes! We can arrange airport or train station deliveries and pickups. Extra logistics charges may apply.

11. What happens if I return the car late?

Late returns may attract additional charges, calculated on an hourly basis. Always communicate any delays in advance.

12. What if I get into an accident or the car breaks down?

Our support team is available to assist you. Emergency contacts are shared during handover. Comprehensive insurance typically covers major damages, but terms may vary by car.

13. Can I cancel my booking?

Yes, but cancellation terms vary. We recommend giving at least 24 hours’ notice to avoid penalties. Some last-minute cancellations may be non-refundable.

🚗 For Car Owners / Rental Firms

1. How do I list my car on Riderentals.co?

Visit www.riderentals.co and fill out the car owner listing form or contact our onboarding team. We’ll guide you through the vetting process.

2. What types of cars can I list?

We accept saloons, SUVs, vans, luxury cars, and executive shuttles. All vehicles must be in excellent mechanical condition, clean, and well-maintained.

3. Who sets the rental price?

You set your own price. Riderentals.co may advise on competitive pricing, but the final decision is yours.

4. How do I get paid?

Payments are made directly to your account after each completed booking, less a small platform service fee.

5. Can I reject a booking?

Yes. You have full control over which bookings you accept, though consistent rejections may affect your profile visibility.

6. What if a renter damages my car?

All bookings require a security deposit from the client. For major issues, our support team helps you process insurance or resolve disputes fairly.

7. Can I rent out my car with a driver only?

Absolutely. You can list your vehicle as chauffeured only, especially for high-end or sensitive units.

8. Is there a minimum number of days per booking I can enforce?

Yes. Most owners prefer 2-day minimums. You can set your availability and minimums during onboarding.

🏢 For Corporate Partners, Hotels, Airbnbs

1. Do you offer corporate car hire solutions?

Yes! We offer tailored solutions for conferences, events, long-term leasing, and VIP transport. Contact us at 0714877948 for a proposal.

2. Can our hotel/Airbnb refer guests to you?

Yes. We have a referral partnership program for accommodation providers. You earn commission for every successful booking.

3. Do you provide branding for corporate fleets or campaigns?

Yes. We can customize car rental solutions for branded activations, staff mobility, or VIP shuttle programs.

💬 General Questions

1. Where is Riderentals.co available?

We are active in Nairobi, Mombasa, Kisumu, and all major transport hubs including airports and SGR stations.

2. Is Riderentals.co a car rental company?

Not exactly. We’re a platform that connects clients with vetted car owners and rental firms—offering convenience, transparency, and support.

3. How do I contact Riderentals.co?

📞 Call or WhatsApp: 0714877948
🌐 Website: www.riderentals.co
📧 Email: [Your email here]
📍 Booking & Dispatch Office – Nairobi

Traffic Violation Policy

By Legal Team • May 21, 2025
Effective Date: January 2025 Last Updated: May 2025 Applicable To: All renters and authorized drivers using vehicles provided through www.riderentals.co 1. Purpose This policy outlines the responsibilities and liabilities of renters and authorized drivers in the event of any traffic violations committed during the rental period of any vehicle booked through www.riderentals.co . It aims to ensure legal compliance, transparency, and accountability. 2. Definition of Traffic Violation Traffic violations include, but are not limited to: Speeding Illegal parking Running red lights Driving without a seatbelt Use of mobile phone while driving Driving under the influence (DUI) Reckless or negligent driving Toll and road user charge evasion Any other offense under Kenya's Traffic Act or relevant local laws 3. Renter Responsibilities Full Liability : The renter is fully responsible for any traffic violation that occurs during the rental period. Notification : Renters must notify www.riderentals.co immediately if they are issued a traffic citation or stopped for a violation. Payment of Fines : All traffic violation fines, penalties, or legal fees incurred during the rental period must be paid by the renter. Administrative Fee : www.riderentals.co reserves the right to charge an administrative fee of Kes 5,000 for each traffic violation to cover processing costs. Toll Fees : Renters are responsible for all tolls incurred, and failure to pay may result in penalties. 4. Handling of Violations If www.riderentals.co receives a violation notice from authorities after the rental period, the renter's details (as per the rental agreement) may be shared with the relevant enforcement agency. The renter's payment method may be charged for the fine plus the applicable administrative fee without further notice. For cases involving vehicle impoundment, the renter is liable for all related costs including towing, storage, and legal fees. 5. Disputes If a renter believes a traffic violation has been issued in error, they must: Notify www.riderentals.co in writing within 48 hours of receiving the notice. Pursue the dispute directly with the relevant authorities. Note: Payment of the fine or penalties is still required unless officially waived by the authorities. 6. Repeat Offenders Repeated violations may result in: Suspension or termination of rental privileges Blacklisting from the platform Legal action where necessary 7. Contact Information For questions or reports regarding traffic violations, contact: Riderentals Bookings Office 📞 +254 714 877 948 📧 customerservice@riderentals.co 🌐 www.riderentals.co By accepting the rental terms and conditions, the renter agrees to abide by this Traffic Violation Policy..

Why You Should Hire the Toyota Esquire from www.riderentals.co for Your Nairobi Travel

By Fleet Team • May 21, 2025
If you're looking for car hire in Nairobi that combines comfort, elegance, fuel efficiency, and affordability, look no further than the Toyota Esquire . At www.riderentals.co , we make it easy and affordable for you to hire this luxurious 7-seater van—ideal for family trips, executive transfers, airport pickups, and more. Whether you're searching for car rental in Nairobi for a day, week, or month , or need a chauffeured car in Nairobi , the Toyota Esquire stands out as the perfect vehicle. Here’s why. 1. What Makes the Toyota Esquire Unique? ✔️ Premium 7-Seater Comfort The Toyota Esquire features three rows of spacious leather or executive fabric seats , designed to offer maximum comfort for both short and long trips. The rear seats are adjustable, allowing passengers to recline and relax. ✔️ Fuel Efficiency Meets Performance The Esquire comes with a hybrid or petrol engine , offering excellent fuel economy for urban Nairobi traffic or long-distance travel. It’s the perfect blend of performance and eco-consciousness. ✔️ Luxurious Design & Sliding Doors With a bold front grille, sleek lines, and automatic sliding doors , the Esquire offers VIP treatment from the moment you step in. It's a favorite for wedding hires, corporate shuttles, and family vacations . ✔️ Advanced Safety Features Equipped with multiple airbags, ABS, traction control, and collision avoidance systems , the Esquire offers peace of mind whether you're traveling alone or with loved ones. 2. Why Hire a Toyota Esquire from www.riderentals.co ? At www.riderentals.co , we understand that your travel experience is only as good as the vehicle you use—and the service you receive. Here's what sets us apart: ✅ 1. Flexible Booking – Chauffeured or Self-Drive You can hire a Toyota Esquire in Nairobi for self-drive or opt for our chauffeured car hire services . Our professional drivers are punctual, courteous, and well-trained in Nairobi routes and traffic patterns. ✅ 2. Affordable Rates with No Hidden Charges Our prices are transparent and budget-friendly , whether you’re hiring for a few hours or several days. We offer competitive car rental rates in Nairobi , with discounts for long-term rentals. ✅ 3. Instant Booking and Customer Support Book directly via www.riderentals.co or call our Bookings Office: 0714887948 . Our support team, led by Lina , is always ready to assist with special requests, hotel or airport pickups, or group travel coordination. ✅ 4. Well-Maintained Fleet Our vehicles are regularly serviced and thoroughly cleaned before every trip, ensuring safety and hygiene. You’ll always receive a car in excellent condition, ready for the road. 3. Perfect for Every Occasion 🚐 Group Travel & Road Trips With its roomy interior, the Toyota Esquire is the perfect car for group travel . Whether it’s a day trip to Naivasha, business travel to Mombasa , or a weekend getaway, this van delivers comfort and class. 🎯 Airport Transfers & Business Meetings Make a statement when arriving at Jomo Kenyatta International Airport (JKIA) or Wilson Airport with our executive chauffeur service. We monitor your flight and ensure timely pickups and drop-offs. 👰 Weddings & VIP Events The Toyota Esquire makes for a perfect bridal party van or VIP escort vehicle , especially when matched with other luxury rides like the Alphard or Vellfire. 4. How to Book a Toyota Esquire from Riderentals.co Booking your ride is easy: Visit: www.riderentals.co Call or WhatsApp: 0714887948 Contact Person: Lina – Bookings Office Choose self-drive or chauffeur option Select rental dates and confirm availability We accept both last-minute and advanced bookings. For long-term car rentals in Nairobi , we offer flexible contracts and discounted rates. 5. Google Ads Keywords to Find Us Fast When searching for the perfect car rental online, use these keywords to easily locate our Toyota Esquire and other fleet options: Car hire Nairobi Car rental Nairobi Toyota Esquire for hire Nairobi 7-seater car rental Nairobi Self-drive car rental Nairobi Chauffeured cars Nairobi Hire a car in Nairobi Nairobi airport car rental Executive van hire Nairobi Best car hire company in Nairobi You’ll likely see www.riderentals.co right at the top—because we’re trusted by thousands across Kenya. Final Thoughts If you’re looking for a luxurious, spacious, and efficient 7-seater , the Toyota Esquire is a top choice. Whether you're traveling with family, planning a corporate event, or just need a reliable ride around the city, you can trust www.riderentals.co to deliver. Don’t settle for less. Hire the Toyota Esquire in Nairobi today and experience travel the way it should be—safe, smooth, and stress-free. 🚗 Book Now: Website : www.riderentals.co Mobile : 0714887948 Contact : Lina – Bookings Office

Nissan X-Trail vs. Mazda CX-5: Which SUV Should You Hire in Nairobi?

By Car Hire Nairobi • May 21, 2025
When planning your next road trip, airport transfer, or executive meeting in Nairobi, choosing the right SUV can make all the difference. Two top contenders in the compact SUV segment are the Nissan X-Trail and the Mazda CX-5 —both stylish, capable, and packed with features. In this blog, we compare the two vehicles to help you decide which one fits your travel needs best, and why hiring either from www.riderentals.co guarantees the best experience. Nissan X-Trail Overview The Nissan X-Trail is a mid-size SUV designed for comfort, versatility, and performance. Whether you're navigating Nairobi’s urban streets or heading to Naivasha for the weekend, the X-Trail delivers a smooth and confident ride. Key Features: Seating Capacity: 5–7 passengers (ideal for families and group travel) Engine Options: 2.0L or 2.5L petrol Fuel Economy: Approx. 13–15 km/l Ground Clearance: 210 mm Drive Options: Available in 2WD and 4WD Cargo Space: Generous luggage room, expandable with foldable rear seats Pros: Great off-road and highway capability Spacious and flexible interior Comfortable for long drives Mazda CX-5 Overview The Mazda CX-5 stands out with its stylish design, driver-focused handling, and refined interior. Perfect for business clients, couples, or solo travelers who value class and comfort. Key Features: Seating Capacity: 5 passengers Engine Options: 2.0L or 2.5L Skyactiv-G Fuel Economy: Approx. 14–16 km/l Ground Clearance: 200 mm Drive Options: Available in 2WD and AWD Interior: Premium, tech-focused cabin with touchscreen infotainment Pros: Stylish and modern design Smooth and agile driving dynamics Ideal for urban and executive use Which One Should You Hire? Choose the Nissan X-Trail if you're traveling with family or need extra space for luggage and passengers. It’s also great for weekend getaways outside Nairobi and offers better off-road performance. Choose the Mazda CX-5 if you’re looking for a sleek, executive ride with excellent fuel economy and luxury touches. It's perfect for business meetings, airport transfers, and day-to-day urban use. ✅ Why Hire from www.riderentals.co ? At www.riderentals.co , we make it easy and affordable to rent a Nissan X-Trail or Mazda CX-5 in Nairobi. Here’s why we stand out: ✔ Vetted Cars, Trusted Drivers Every car is thoroughly inspected and serviced. Self-drive or chauffeur options available. ✔ Competitive Rates & Flexible Packages Daily, weekly, and monthly rental plans that suit your budget. ✔ Wide Coverage in Nairobi Whether you’re in Westlands , Karen , Lavington , CBD , or at JKIA Airport , we deliver the vehicle to your location. ✔ 24/7 Customer Support Get support when you need it, from booking to drop-off. ✔ Award-Winning Platform 🏆 Best Corporate Car Rental Firm in 2023 🏆 Most Innovative Car Rental Platform (Technology & Customer Experience) in 2024 📞 Ready to Book? Website: www.riderentals.co Booking Office Mobile: +254 714 877 948 Contact Person: Lina – Bookings Office Book your Nissan X-Trail or Mazda CX-5 today and enjoy unmatched convenience and service. Whether you're looking for adventure or elegance, the Nissan X-Trail and Mazda CX-5 deliver in their unique ways. And with www.riderentals.co , you can experience either without hassle. Get the keys to your next adventure, today!