Riderentals Kenya – Comprehensive Car Rental FAQ
Your Most Common Questions Answered – Car Rental in Nairobi & Mombasa
At Riderentals Kenya, we understand that clients—both local and international—want a smooth, transparent and reliable experience when booking a car rental in Nairobi, Mombasa, and across Kenya. Below is a complete, detailed FAQ to guide you through pricing, booking, insurance, requirements, payment, pickups, drop-offs, car models, safety, and more.
1. What documents do I need to rent a car in Nairobi or Mombasa?
To rent a car from Riderentals in Nairobi or Mombasa, you will need:
For Kenyan Citizens:
- National ID or passport
- Valid Kenyan driving license
- Active phone number
- Physical residential address
- Next of kin contact
- Employer or business details (for verification)
For Tourists & Foreign Residents:
- Passport
- International Driving Permit (IDP) or a valid foreign driver’s license
- Hotel or Airbnb address
- Local Kenyan phone number (recommended)
- Return air ticket (optional but helpful for verification)
These documents help us comply with safety and KYC (Know-Your-Customer) requirements for car hire in Nairobi Kenya and car rental Mombasa Kenya.
2. What are the most popular cars for rental in Nairobi?
Popular rental vehicles at Riderentals include:
- Toyota Vitz – cheap car hire Nairobi, affordable daily rates
- Toyota Axio / Fielder – fuel efficient, ideal for city driving
- Mazda Demio – perfect for budget travelers
- Toyota Noah / Voxy – best for family or group trips
- Toyota Premio – comfortable, executive self-drive
- Toyota RAV4 – reliable SUV rental Nairobi
- Mazda CX-5 – premium SUV for long trips
- Toyota Land Cruiser Prado – luxury car hire Nairobi
- Toyota Harrier – stylish executive SUV
These cars are available for both self-drive car rentals and car hire with driver in Nairobi.
3. What are the most popular cars for rental in Mombasa?
For Mombasa car hire, clients prefer:
- Toyota Vanguard / Harrier – perfect for coastal driving
- Toyota Noah – for groups or families
- Toyota Prado – ideal for Malindi, Watamu & Diani trips
- Toyota Axio / Fielder – budget-friendly
- Toyota Probox / Succeed – for errands and business use
We offer Mombasa airport car rental (Moi International Airport) for instant pickup on arrival.
4. How much does it cost to rent a car in Nairobi?
Prices vary depending on the car category and period:
Small Cars (Vitz, Demio, Passo)
KES 3,500 – 4,000 per day
Sedans (Axio, Fielder, Premio)
KES 3,500 – 6,000 per day
SUVs (RAV4, Harrier, CX-5)
KES 7,000 – 12,000 per day
Luxury SUVs (Prado, Land Cruiser)
KES 12,000 – 25,000 per day
7-Seaters (Noah, Voxy, Alphard)
KES 6,500 – 10,000 per day
Vans (Tour vans, Shuttles)
KES 10,000 – 18,000 per day
We offer the best affordable car rental prices in Nairobi with flexible packages.
5. How much does it cost to rent a car in Mombasa?
Small Cars
KES 3,500 – 4,500 per day
Sedans
KES 4,500 – 6,500 per day
SUVs
KES 7,500 – 15,000 per day
7-Seaters
KES 6,500 – 12,000 per day
Mombasa rates may be slightly higher due to high tourism demand.
6. Do you offer airport pick-up and drop-off services?
Yes. Riderentals offers 24/7 airport pick-up and delivery services at:
Nairobi:
- JKIA – Jomo Kenyatta International Airport
- Wilson Airport
Mombasa:
- Moi International Airport (MBA)
- Ukunda Airstrip (Diani)
- Malindi Airport
Our airport car rental services ensure a smooth arrival whether you’re travelling for business or holiday.
7. Can I rent a car for self-drive?
Yes, we specialize in
self-drive car hire in Nairobi and Mombasa.
Requirements:
- Valid driver’s license
- KYC verification
- Security deposit (refundable)
Self-drive options include saloon cars, SUVs, and 7-seaters.
8. Do you offer cars with a driver?
Yes. For clients who prefer convenience, we provide professional drivers at affordable daily rates.
Driver charges:
- Nairobi: KES 2,500 per day
- Mombasa: 2,500 per day
- Long-distance: KES 3,900 per day + meals
Benefits:
- No need for navigation
- Better safety
- Local knowledge of roads
- Stress-free travel
9. Is there a security deposit for car rentals?
Yes. Deposits vary depending on the car category:
- Small cars: KES 10,000 – 20,000
- Sedans: KES 20,000 – 30,000
- SUVs: KES 30,000 – 50,000
- Luxury SUVs: KES 50,000 – 100,000
This deposit is fully refundable when the car is returned in good condition.
10. What areas do you serve in Nairobi?
We provide car rental services across:
- Westlands
- Kilimani
- Karen
- Runda
- Lavington
- Ongata Rongai
- Ruaka
- Thika Road
- Parklands
- South B & South C
- Mombasa Road
- Syokimau
- Ruai
- Embakasi
Delivery is available anywhere in Nairobi.
11. What areas do you serve in Mombasa?
We cover:
- Nyali
- Bamburi
- Kisauni
- Mtwapa
- Mombasa CBD
- Likoni
- Diani
- Malindi
- Watamu
Pick-up and drop-off is available at hotels and resorts.
12. Can I use the rental car to travel outside Nairobi or Mombasa?
Yes. You can travel to:
- Naivasha
- Nakuru
- Nanyuki
- Meru
- Kisumu
- Eldoret
- Amboseli
- Tsavo
- Diani
- Malindi
Just inform us in advance for approval.
13. What is included in the car rental price?
The rental price typically includes:
✔ Standard insurance
✔ Unlimited mileage (depending on package)
✔ Free maintenance
✔ 24/7 customer support
✔ Replacement car in case of breakdown
Fuel is not included.
14. What is not included in the car rental price?
❌ Fuel
❌ Parking fees
❌ Toll fees (e.g., Expressway)
❌ Chauffeur charges (if needed)
❌ Damage to tyres, rims, or windscreen (unless insured)
15. Do you offer comprehensive insurance?
Yes. All cars come with standard insurance.
You may add:
- Collision Damage Waiver (CDW)
- Excess protection
- Full cover insurance (extra charge)
16. How do I make a booking?
You can book through:
- Website: www.riderentals.co
- WhatsApp: +254714877948
- Phone call: +254714877948
- Email : Customerservice@riderentals.co
Once your booking is approved, you will receive an invoice and confirmation.
17. How do I pay for the car rental?
Payment options include:
- M-Pesa Paybill
- Bank transfer
- Mobile money (Airtel Money, T-Kash)
- USD / EUR (for tourists)
We require payment before dispatch.
18. Can I cancel my booking?
Yes. Cancellation is allowed depending on notice:
Check out our cancellation Policy.
19. What happens during car handover?
We perform a detailed inspection, including:
- Photos & videos
- Mileage check
- Fuel level
- Interior & exterior condition
- Dashboard warnings
Both the client and driver sign the handover form.
20. What happens at drop-off?
Another inspection is done to confirm:
- No new damage
- Fuel level
- Tyre condition
- Cleanliness
- Vehicle functionality
Security deposit is refunded within 24 hours.
21. What should I do in case of an accident?
- Stay calm
- Do not move the car unless unsafe
- Call Riderentals immediately
- Take photos and videos
- Obtain a police abstract
We will guide you through the insurance process.
22. Can tourists rent a car for long-distance safaris?
Yes. Popular routes include:
- Masai Mara
- Amboseli
- Naivasha
- Tsavo
- Samburu
- Diani
SUVs are recommended for safari trips.
23. Are your cars allowed on rough roads?
Yes—but only specific cars:
- Prado
- Land Cruiser
- RAV4
- Hilux
- Vanguard
Small cars are limited to tarmac roads.
24. Do you offer baby car seats?
Yes, available upon request at a small additional cost.
25. Do you offer unlimited mileage?
Yes. Most Nairobi and Mombasa car rental packages offer:
- Unlimited mileage (within Kenya)
- Capped mileage for special-use vehicles
26. Do the cars have GPS or tracking?
Yes. All cars come with:
- GPS tracking
- Immobilizer
- Remote monitoring for safety
27. How do I get the best car rental deals in Nairobi or Mombasa?
Tips:
- Book early
- Choose weekly or monthly packages
- Avoid last-minute peak-season bookings
- Use self-drive option
- Select fuel-efficient cars
28. Why should I choose Riderentals for car hire in Kenya?
✔ New and clean vehicles
✔ Safe and verified drivers
✔ Best customer support
✔ Affordable prices
✔ Free delivery in Nairobi
✔ Reliable fleet
✔ Fast booking and approval
✔ Perfect for tourists, business travelers & locals
29. Can I extend my rental period?
Yes. Simply contact us and we will extend your booking instantly.
30. Do you rent cars for events, weddings or corporate functions?
Yes, we offer:
- Bridal cars
- Corporate fleet hire
- Executive transport
- Staff shuttle services
31. Is there a minimum rental period?
Yes.
Minimum:
24 hours
We also offer hourly chauffeur services in Nairobi.
32. Do you deliver cars outside Nairobi or Mombasa?
Yes. Delivery available to:
- Nakuru
- Naivasha
- Eldoret
- Kisumu
- Nanyuki
- Thika
- Machakos
Delivery fees apply.
33. What are the requirements for luxury vehicle hire?
- Higher security deposit
- Strong KYC verification
- May require chauffeur-only option
Applies to Land Cruiser, Prado, Mercedes, BMW, etc.
34. Can I rent a car monthly?
Yes. Monthly packages come with massive discounts.
Popular with:
- Consultants
- Expats
- NGO workers
- Returning Kenyans
- Digital nomads
35. Is fuel included in the rental cost?
No. Fuel is excluded.
Cars are returned at the
same fuel level.
